Q: I know you provide discounted prices on all items. Is there also a full allowance discount?
A: Because all of our Internet prices are discounted as much as possible, we cannot offer any additional discounts. While some of our Internet competitors offer a discount only when you spend your full allowance, we thought it would be better for our customers to receive a discount regardless of how much you spend.
Q: Do I have to pay for shipping?
A: No, we provide FREE SHIPPING on all orders over $25 to the contiguous 48 states (and do not accept orders under $25). There is an $8 up charge on orders to Alaska, Hawaii and Puerto Rico. Of course, all items will be shipped USPS Priority Mail.
Q: Why can’t I buy a particular item?
A: Postal regulations dictate who can buy uniform items. First, you must have an activated Postal Allowance Credit Card. Employees that do not have the Postal Credit Card cannot purchase items with postal emblems. Second, employees who have the Postal Credit Card can only purchase items designated for their particular job. USPS regulations are contained in section 930 of the ELM. Every craft is assigned a uniform Type. To assist you, our website identifies items by uniform Type.
Q: What can I do if I have a problem with my Postal Credit Card?
A: The main reason Citibank declines Postal Credit Cards is “no activation”. Any problem you have regarding your Postal Credit Card should be reported to Citibank. The phone number is 800.287.5003. To prevent losing your allowance money by expiration of your anniversary date, you should always check your balance and know your anniversary date.
Q: When will my order be shipped?
A: Postal Uniform Xpress ships orders within 24 hours. However, there is a small chance one of our suppliers may have certain sizes on back order, which could cause a short delay on those items. If you receive a partial shipment, your Postal Credit Card will only be charged for the items shipped. You will not be charged for any delayed items until those items are shipped.
Q: When will my order arrive?
A: We ship every order Priority Mail with Delivery Confirmation. Once your order is placed, you will receive an email with your order confirmation and tracking number once the order ships.
Q: Can I use my personal credit card?
A: Yes, however, if you are purchasing postal uniforms with emblems, you must also enter the information from your Postal Credit Card as validation. This is because postal regulations require eligible employees to present their Postal Credit Cards to purchase postal uniforms. Our easy "Check Out" system walks you through this process and allows you to use both postal and personal credit cards.
Q: Do you charge for alterations?
A: Hemming is FREE on pants and slacks. Hems shorter than 28-inch inseams are not returnable. Other garments may also be altered free of charge or for a minor charge. With the exception of hem alterations, garments that have been altered are not returnable.
Q: Can I return merchandise if necessary?
A: If you are not completely satisfied with your purchase, you may return the merchandise at your own cost within 60 days of purchase. Items must be new, with labels or tags attached, and in the original packaging. Worn, soiled, or laundered items are not returnable. Altered items are not returnable, except pants with hems longer than 28-inch inseams. Special order items are not returnable. If you believe you have received a defective item, please call our customer service department at 800.331.7604 for assistance. We suggest that you try on all items upon receipt!